Shipping & Policies

SHIPPING METHODS:

Items are sent worldwide by either free standard international airmail or by international courier.

Orders to some countries may only be shipped with international courier. 

SHIPPING TIMES:

Items are sent from New Zealand in 1 - 3 working days.

Standard international airmail has an expected shipping time of 1 - 3 weeks. Tracked international courier has an expected shipping time of 5 - 6 days.

There can be delays if the item is sent around holiday periods or subject to customs checks. If you have not received the items by the target date please contact me.

Please be aware that in some countries import duty/taxes/handling fees may apply. These are the responsibility of the buyer.

DAMAGED ITEMS:

Packaging (showing shipping labels) and damaged items must be photographed in order for refunds to be considered.

RETURNS:

Returns are only accepted if you contact me within 14 days of delivery of the items.

Please contact me before you return items. 

Refunds are only issued on return of items in original condition with all parts. Items are to be returned at the buyer's expense and responsibility.

Courier fees are not refundable on refused/unclaimed items.

CANCELLATIONS:

Cancellations may only be made if the item has not shipped.

WORLD POSTAL DELAYS:

CANADA - up to 14 day possible delay with the free airmail service.

GREECE, SOUTH AFRICA - up to 14 days.