Shipping & Policies

SHIPPING:

Items are sent from New Zealand in 1 - 3 working days.

Standard international airmail - star stickers only - 1- 3 weeks.

Express courier - All other items - 1 week.

IMPORT TAXES:

Please be aware that in some countries import duty/taxes/handling fees may apply. These are the responsibility of the buyer.

DAMAGED ITEMS:

Packaging (showing shipping labels) and damaged items must be photographed in order for refunds to be considered.

RETURNS:

Returns are only accepted if you contact me within 14 days of delivery of the items.

Please contact me before you return items. 

Refunds are only issued on return of items in original condition with all parts. Items are to be returned at the buyer's expense and responsibility.

Courier fees are not refundable on refused/unclaimed items.

CANCELLATIONS:

Cancellations may only be made if the item has not shipped.

WORLD POSTAL DELAYS STANDARD AIRMAIL ONLY:

South Africa, Brazil - delays of up to 2 weeks.
Chile - 28 days.
Indonesia - some areas 14 days.
Japan - 7 days.
Canada - Customs times are very unpredictable, may take 2 - 6 weeks. Suggest upgrade to courier for faster delivery.

SHIPPING HELP:

If you have any unexpected issues/concerns please contact me, I’m happy to help.